The Digital Adoption Platform (DAP) is the most straightforward approach to begin your journey toward digital transformation. Finding the finest DAP can change the game for enterprises by assisting them in addressing critical business concerns.
According to more than 26% of top-level executives, digital transformation will be a survival factor in the next few years. Big data, AI, and IoT by themselves will not increase the productivity and profitability of your firm. It all comes down to how you apply these new technologies. Thus, boosting digital adoption is critical to your success. In other words, there will be no transformation unless digital adoption occurs.
The average rate of acceptance for new technology is less than 25%. The reason is that businesses are primarily focused on building applications without sufficient preparation for how to effectively adopt and utilize the technology. Using a Digital Adoption Platform (DAP) can help you increase adoption rates and shorten the time it takes to completely deploy new technology.
Now, Microsoft 365 is a significant part of many businesses around the globe. According to statistics, over a million companies use Microsoft 365. A digital adoption platform for Microsoft is the need of the hour.
This post will help you understand the things you should check for when purchasing a DAP. Given how important the outcomes of the correct investment are, you may want to spend some time researching the features and the numerous possibilities available in the market for the Digital Adoption Platform.
Because of the numerous options available, determining the best DAP tool has become a time-consuming effort. Without further ado, here are the top 6 features to look for when selecting a DAP.
Observance of Business Processes
Internal and external policies must be followed by a company’s processes. The entire software stack of your organization must be Business Process Compliant. A good Digital Adoption Platform is an ideal solution for business process observance.
When investing in software and building procedures, businesses must consider even the smallest probability of error because the chances of error multiply exponentially after deployment.
Process compliance is crucial for businesses of all sizes because even the best software investments can’t ensure success unless the processes that use them are optimized. With its multiple functionalities that may be used throughout the entire software stack, a Digital Adoption Platform can ensure compliance. A DAP can help with compliance in various ways, including structured information gathering, process transparency, and self-generating audit trails. Aptly, an easy-to-use DAP eliminates the need for additional software for Business Process Compliance.
User-friendliness/Ease of Use
The first and most important feature of any tool is its user-friendliness. Otherwise, there is no benefit in purchasing it. The Digital Adoption Platform functions as a guide on top of any web-based application, assisting users in completing their duties.
A DAP also aids in offering a seamless learning experience by allowing users to learn autonomously from within the application.
Following are the notable advantages of a DAP.
- There is no need for video tutorials, ppts, or pdfs.
- Classroom instruction is not required.
- It provides app assistance.
- It decreases activity completion time.
- There is no hassle in learning.
- It lets you experience all the features and components.
On-screen Guidance (UX)
Users use the DAP tool for on-screen guidance (UX) to make their work simple and easy. Instead of making the process hard, the Digital Adoption Platform should deliver a simple user experience.
The interface must be simple enough for users to understand. The software must be able to detect when the user encounters bottlenecks and guide them accordingly.
On-screen instruction serves as in-app training content, assisting with the following points.
- App-based education
- Step-by-step instructions
- Task completion
- Investigate product features
- Immediate assistance
One of the most important elements customers must evaluate when looking at Digital Adoption solutions is the quality of the on-screen advice.
The quality of assistance is a crucial factor to consider when picking a new technology partner. You’ll need good assistance both during and after the tool’s debut. When your users run into problems with your product, they may use the support option to get help right away.
A good Digital Adoption Platform provides the following features:
- Reduces your support costs
- Enhances user experience and pleasure
- Resolves user difficulties around the clock (real-time support)
- Enhances user engagement
The Digital Adoption Platform you select must ensure that it handles all issues mentioned by your users and resolves them as soon as possible. Check for user ratings on the quality of assistance, as user satisfaction is a critical factor in determining which DAP to pick.
Users frequently encounter barriers such as mundane chores and repeating an activity. The Digital Adoption Platform you select must have automation options to alleviate the load of completing those tasks. RPA (Robotic Process Automation) boosts production by saving time and energy.
A successful DAP solution should enable businesses to harness the power of automation without exceptional development efforts.